At Flora Chloris, we respect your privacy and are committed to protecting your personal data. This policy outlines how we handle your information in accordance with the Data Privacy Act of 2012.
1. Information We Collect
A. Personal Identification Information
We may collect personal information in various ways, including when you visit our site, place an order, or subscribe to our newsletter. This includes:
- Customer Details: Name, email address, phone number, and billing address.
- Recipient Details: Name, delivery address, and contact number to facilitate floral delivery.
- Order Content: Personal messages and dedication notes included with your gift.
B. Technical Data & Cookies
Our website uses "cookies" to enhance user experience. Technical data collected may include your IP address, browser type, and time spent on our pages. This helps us optimize our website performance and marketing efforts.
2. Use of Collected Information
Flora Chloris uses your information for the following purposes:
- Order Fulfillment: To process transactions and ensure hand-delivery of arrangements to the correct recipient.
- Customer Service: To respond to your requests and support needs more efficiently.
- Internal Marketing: If you opt-in, we may send emails about new floral collections, seasonal promotions, or Pioneer Avenue gallery events.
- Legal Compliance: To meet tax and financial reporting requirements.
3. Data Protection & Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. Sensitive payment data is processed through secure, encrypted third-party payment gateways (such as GCash or Bank Portals) and is not stored on our local servers.
4. Sharing Your Personal Information
We do not sell, trade, or rent user personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners for the purposes outlined above.
5. Your Rights & Control
You have the right to:
- Request a copy of the personal data we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Request the deletion of your data from our marketing lists.
This policy was last updated on March 31, 2026.
If you have any questions regarding this Privacy Policy or your personal data, you may contact us:
Email: santurdiod@gmail.com
Phone: +63 965 419 0668
Location: Pioneer Avenue, General Santos City